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Newsletter Archive

Give guests a reason to roam

Give guests a reason to roam

Plus: Owners face refinancing pressure | The leadership pipeline challenge
Mint Pillow Mar 10, 2026
Going back to the basics

Going back to the basics

Plus: Recognizing repeat guests | Infrastructure before AI
Mint Pillow Mar 4, 2026
Nimble is the new ROI

Nimble is the new ROI

Plus: Skip the 36-month build | Don’t wait for RevPAR to burn
Mint Pillow Feb 25, 2026
Your hotel isn’t ‘fine’

Your hotel isn’t ‘fine’

Plus: Pay equity isn’t a slogan | F&B that drives revenue
Mint Pillow Feb 18, 2026
Where hotels earn guest confidence

Where hotels earn guest confidence

Plus: Where green choices drive ROI | The real cost of exclusion
Mint Pillow Feb 12, 2026
Has "lifestyle" branding lost its meaning?

Has "lifestyle" branding lost its meaning?

Plus: Rethinking hotel packages | Friction-maxxing travel
Mint Pillow Feb 5, 2026
Hidden hotel fee crackdown

Hidden hotel fee crackdown

Plus: Guests remember how their stay ended | Monetizing the stay
Mint Pillow Jan 28, 2026

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